Last Updated: April 15, 2026
Hive Optimize AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the HiveOptimize.ai platform and related services ("Service"). Please read this policy carefully. By using the Service, you agree to the practices described here.
1. Information We Collect
We may collect the following categories of information:
- Account Information: Name, email address, and credentials you provide when registering.
- Usage Data: Queries, AI workflow outputs, and interactions with the platform generated through your use of the Service.
- Contact Preferences: Your notification preferences, including whether you have opted in to SMS or email communications.
- Device and Log Data: IP address, browser type, operating system, and access timestamps collected automatically for security and performance purposes.
- Billing Information: Payment details processed securely through our third-party payment processor (Stripe). We do not store full payment card numbers.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service.
- Process transactions and send related billing notices.
- Send transactional communications, including AI-generated reports and operational notifications you have requested, via email or SMS where you have opted in.
- Respond to your support requests and inquiries.
- Improve and develop the Service through aggregated, anonymized analytics.
- Comply with applicable legal obligations.
3. SMS Communications
If you opt in to SMS notifications within the HiveOptimize.ai platform, you consent to receive transactional text messages from Hive Optimize AI (program name: HiveOptimize.ai) sent from +18667632450. Messages are strictly transactional — they deliver AI-generated reports and summaries triggered by your explicit requests within the platform. We do not send marketing or promotional SMS messages.
Message frequency varies based on your usage of the platform. Message and data rates may apply.
Opt-Out: Reply STOP at any time to stop receiving SMS messages. You will receive one final confirmation and no further messages will be sent. You may re-enable SMS notifications at any time in your account settings.
Support: Reply HELP or contact us at support@hiveoptimize.ai.
No third-party sharing: SMS opt-in data, consent records, and phone numbers collected for SMS communications are never sold, rented, or shared with third parties for marketing or any other purpose.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- Service Providers: With trusted vendors who assist us in operating the Service (e.g., cloud hosting, payment processing, SMS delivery), under confidentiality obligations and only to the extent necessary to provide those services.
- Legal Requirements: When required by law, regulation, or valid legal process, or to protect the rights, property, or safety of Hive Optimize AI, our users, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
5. Data Security
We employ industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account deletion, personal data is removed within 30 days, except where retention is required by law (e.g., billing records retained up to 90 days). Anonymized analytics data may be retained indefinitely to improve the Service.
7. Your Rights
Depending on your location, you may have rights under applicable law (including GDPR and CCPA) to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Object to or restrict certain processing of your data.
- Receive a portable copy of your data (see Section 4 of our Terms of Service).
To exercise any of these rights, contact us at legal@hiveoptimize.ai.
8. Cookies and Tracking
We use cookies and similar technologies to maintain sessions, remember your preferences, and analyze usage patterns. You may control cookie settings through your browser; however, disabling certain cookies may affect the functionality of the Service.
9. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.
10. Children's Privacy
The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: legal@hiveoptimize.ai
Address: 668 Blue Ridge Dr. Etoile, TX 75944
